Introduction
Welcome to Artasta online store. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
1. General
1.1. Ownership: This website and all its contents, including artwork, images, and text, are owned by Asta Vehviläinen. All rights are reserved.
1.2. Modification of Terms: We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
2. Orders and Payments
2.1. Order Acceptance: All orders are subject to acceptance by Artasta. We reserve the right to refuse or cancel any order at our discretion.
2.2. Pricing: All prices are listed in Euros and are subject to change without notice. The price at the time of purchase is the final price.
2.3. Payment Methods: We use following payment providers: Paytrail, Paypal and Klarna. Payment must be made in full before the shipment of any products.
Paytrail Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. Paytrail offers following payment methods:
Finnish online banks:
OP
Nordea
Handelsbanken
Säästöpankki
Oma SP
S-Pankki
POP Pankki
Aktia
Ålandsbanken
Danske Bank
Most common credit cards:
Visa
Mastercard
American Express (only for merchants with business registered in Finland)
Mobile payments:
MobilePay
Siirto
Apple Pay
Buy now, Pay later (BNPL):
Walley
OP Invoice (OPLasku) and OP Overdraft Facility (OP Tililuotto)
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
PayPal Payment Service Provider
PayPal (Europe) S.à r.l. et Cie, S.C.A. acts as the payment service provider. PayPal will be shown as the recipient on your bank or credit card statement. PayPal will forward the payment to the merchant.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg
Klarna Payment Service Provider
Klarna Bank AB (publ) acts as the payment service provider. The company offers direct payment services, installment payment options, and allows customers to pay for products after delivery. Klarna will be shown as the recipient on your bank or credit card statement. Klarna will forward the payment to the merchant.
Ways to pay with Klarna:
Pay now
Pay in 4 interest-free payments
Pay in up to 30 days
Pay over time
Klarna Bank AB (publ)
Sveavägen 46
111 34 Stockholm
Sweden
Business ID: 556737-0431
https://www.klarna.com/us/what-is-klarna/
3. Shipping and Delivery
3.1 Shipping Process
- Order Processing: Once your order is placed, it will be processed within 7-14 business days. Each piece is carefully inspected and securely packaged to ensure it arrives in perfect condition.
- Shipping Origin: All items are shipped directly from the artist’s studio.
- Delivery Services: We use reputable carriers such as UPS, FedEx, and DHL to deliver your artwork.
3.2 Shipping Costs
International shipping cost of is determined by the location and type of the product. Shipping fees are calculated at checkout based on these factors. Customers are responsible for all shipping fees.
- Domestic Shipping (Within Finland) Acrylic Paintings: 50 €. Prints: 25 €.
- International Shipping: Available to most countries. Delivery times may vary based on the destination and customs regulations. Cost: 400 €
3.3 Delivery Times
- Domestic Orders:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 2-3 business days
- International Orders:
- Standard Shipping: 14-30 business days
- Expedited Shipping: 7-14 business days
Estimated delivery times are provided for convenience and may vary due to factors beyond our control (such as customs delays).
3.4 Tracking and Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
3.5 Shipping Insurance
All shipments are insured for the full value of the artwork. If your item arrives damaged, please contact us immediately with photos of the damage so we can file a claim with the carrier and arrange a replacement or refund.
3.6 Custom Duties and Taxes
For international orders, please be aware that customs duties and taxes may apply. These charges are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office for more information on potential charges. Customers are responsible for any customs duties, taxes, or additional fees associated with international shipments.
3.7 Returns and Exchanges
If you are not completely satisfied with your purchase, please refer to our Returns and Exchanges policy for instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error in your order. You cake your new artwork home and see how it fits in your space. If it doesn’t quite match your expectations, you can return it within 14 days of receiving it for a full refund.* Shipping cost is are not included.
4. Returns and Refunds
4.1. Return Policy: If you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange a return. Items must be returned in their original condition.
4.2. Refunds: Refunds will be issued once the returned item is received and inspected. Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error in your order.
4.3. Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damage so we can arrange a replacement or refund.
4.4. Return Policy for Custom Orders: For custom orders, the advance payment (50% of the total price) is non-refundable if the artwork is not claimed by the customer.
5. Intellectual Property
5.1. Copyright: All content on this website, including but not limited to artwork, images, text, and design, is protected by copyright laws. Unauthorized use of any content is prohibited.
5.2. License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
6. Privacy
6.1. Privacy Policy: Please review our Privacy Policy, which governs the use of personal information on this website. By using the website, you consent to the processing of your information as described in the Privacy Policy.
7. Limitation of Liability
7.1. Disclaimer: The website and its content are provided “as is” without any warranties of any kind, either express or implied.
7.2. Limitation: In no event shall Artasta be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of this website or the purchase of any products.
8. Governing Law
8.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of Finland. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Finland.
9. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
Artasta
Email: info@artasta.fi
Thank you for supporting Artasta and our contemporary abstract art. We hope you enjoy your purchase!